Privacy Policy
Last updated 10 August 2026
This policy explains what personal data we collect when you contact us, why we hold it, and what you can ask us to do with it.
What we collect
We collect only what a quote request needs to be answered.
- Name, email address and phone number you enter into a form
- Project details and any artwork files you upload
- The page a request was submitted from, so we know what you were looking at
- Standard server logs including IP address, retained by our hosting provider
Why we hold it
To answer your inquiry, prepare a quote, produce and deliver an order, and keep a record of specifications so reorders match. We do not build marketing profiles from quote requests.
Legal basis
Where you have asked us for a quote, we process your data to take steps at your request before entering a contract. Where we keep production records, we do so under our legitimate interest in maintaining accurate order history.
Sharing
We share what is necessary to fulfil your order — production partners receive artwork and specifications, and carriers receive delivery details. We do not sell contact data or share it for third-party marketing.
Artwork files
Files you upload are used to produce your packaging and are retained with your order record so reorders can reuse them. Tell us if you want artwork deleted after an order completes and we will remove it.
How long we keep data
Inquiries that do not become orders are retained for 24 months. Order records including specifications and artwork are retained for 7 years, which covers reorders and any commercial dispute period.
Your rights
You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to the contact address below and we will respond within 30 days.
Cookies and analytics
The site sets no advertising cookies. Where analytics is enabled it is used to understand which pages are useful, not to identify individuals. Full detail is in our cookie policy.
Security
Form submissions travel over HTTPS. Uploaded files are validated by type and size and renamed before storage. Credentials for our email systems are held in environment variables and never appear in the website code delivered to your browser.
Contact
Questions about this policy, or requests about your data, can be sent to info@theretailpackaging.com, by phone on +1 503-461-4788 in the US or +44 7458 651107 in the UK, or by post to 1639 70th St, Brooklyn, NY 11204, United States.
Answers
Questions about our privacy policy
What personal information does The Retail Packaging collect?
Only what a quote request needs. That means your name, email address, phone number, project details and any artwork you upload, plus the page you sent the request from. Our hosting provider also keeps standard server logs, which include IP addresses.
Why do you keep my details after I ask for a quote?
We use them to answer your inquiry, prepare a quote, produce and deliver your order, and keep a record of the specification so a reorder matches the first run. We do not build marketing profiles from quote requests.
What legal basis do you rely on to process my data?
When you ask for a quote, we process your data to take steps you requested before a contract is in place. Production records are kept under our legitimate interest in maintaining an accurate order history.
Who else sees the information I send you?
Only those who need it to fulfill your order. Production partners receive your artwork and specifications, and carriers receive delivery details. We do not sell contact data or share it with anyone for their own marketing.
Can I ask you to delete my artwork files once an order is finished?
Yes. Uploaded files are normally kept with your order record so a reorder can reuse them, but if you tell us you want the artwork deleted after the order completes, we will remove it.
How long do you retain inquiry and order records?
Inquiries that never become orders are kept for 24 months. Order records, including specifications and artwork, are kept for 7 years, which covers reorders and any period in which a commercial dispute could arise.
How do I get a copy of the personal data you hold about me?
Email info@theretailpackaging.com and ask. You can also ask us to correct your data or delete it where we are not required to keep it. We respond to these requests within 30 days.
Does the privacy policy say anything about analytics?
Yes. The site sets no advertising cookies, and where analytics is switched on it is used to see which pages are useful, not to identify individual visitors. The cookie policy gives the full detail on browser storage.
How are my form submissions and uploads protected?
Forms are sent over HTTPS. Uploaded files are checked by type and size and renamed before they are stored, and the credentials for our email systems sit in server environment variables, never in the code your browser receives.
Who should I contact with a question about my privacy?
Send privacy questions or data requests to info@theretailpackaging.com. Say what you need, whether that is a copy of your data, a correction or a deletion, and we will reply within 30 days.