Terms and Conditions
Last updated 26 October 2026
These terms apply to quotes issued and orders accepted by The Retail Packaging. Custom manufacturing carries obligations on both sides, and these set them out plainly.
Quotes
Quotes state a specification, quantity, lead time and price. They are valid for 30 days unless stated otherwise. Prices are exclusive of freight and applicable taxes unless the quote says otherwise.
A change to specification, quantity or material after quoting requires a reissued quote, because each of those changes the price.
Online orders
Products ordered through the website are sold in runs of 100 units at $30.00 per product on our standard build, with free shipping to the United States, the United Kingdom, Canada and Australia. Payment is by PayPal invoice or bank transfer invoice after you approve your free digital proof, or cash on delivery for US and Canadian addresses. Nothing is printed before you approve the proof.
Orders and acceptance
An order is accepted when we confirm it in writing. Production does not begin until artwork is approved and, where applicable, payment terms are met.
Artwork and approval
You are responsible for the content of artwork you supply, including the accuracy of regulated panel information, ingredient declarations, warnings, barcodes and any claims printed on the pack.
We check artwork for technical print readiness — bleed, resolution, embedded fonts, color build and cut lines. That check does not verify legal or factual accuracy of the content.
Production runs against the proof you approve. Errors present in an approved proof are not grounds for replacement at our cost.
Tooling
Structural cutting dies and stamping dies are produced for your specification and charged once. They remain available for reorders at the same specification. A change in dimensions requires new tooling.
Quantity tolerance
Custom packaging manufacturing carries a standard over-run or under-run tolerance of plus or minus 10% on the ordered quantity. Invoicing reflects the quantity actually delivered.
Delivery
Lead times run from artwork approval and are estimates given in good faith. We notify you promptly if a confirmed date is at risk.
Risk passes on delivery. You should inspect consignments on arrival and report visible damage within 5 business days.
Cancellation
An order may be canceled without charge before artwork approval, less any tooling already produced. After production begins, cancellation is subject to the costs incurred, which for custom manufacturing is usually the full order value.
Returns
Packaging manufactured to an approved specification cannot be returned, because it cannot be resold. Where goods do not match the approved specification, or arrive damaged, we will replace or credit them.
Liability
Our liability for any order is limited to the value of that order. We are not liable for indirect or consequential losses including lost profit, lost sales or third-party costs.
Governing law
These terms are governed by the laws of the United States and the state in which our contracting entity is registered.
Answers
Questions about our terms and conditions
How long does a quote from The Retail Packaging stay valid?
Thirty days, unless the quote states otherwise. Each quote lists the specification, quantity, lead time and price, and prices exclude freight and applicable taxes unless noted. Changing the size, quantity or material means we reissue the quote.
When is a custom packaging order officially accepted?
When we confirm it in writing. Even after that, production does not start until your artwork is approved and any agreed payment terms are met. Production then takes 3-5 business days, with transit of 5-7 business days after that.
Who is responsible for the text and claims printed on my packaging?
You are. That covers regulated panel information, ingredient declarations, warnings, barcodes and any claims. We check files for print readiness, such as bleed, resolution, fonts and cut lines, but that check does not confirm legal or factual accuracy.
What happens if a mistake appears in a proof I already approved?
Production runs against the proof you approve, so an error that was present in that approved proof is not grounds for a replacement at our cost. That is why we ask you to check the digital proof carefully before signing off.
Do I pay for cutting dies again when I reorder?
No. Cutting and stamping dies are made for your specification and charged once, then kept available for reorders at the same specification. If the dimensions change, new tooling is needed and is charged again.
Why might I receive slightly more or fewer units than I ordered?
Custom manufacturing carries a standard tolerance of plus or minus 10% on the ordered quantity. You are invoiced for the quantity actually delivered, so you only pay for what arrives.
How soon should I report damage to a delivery?
Within 5 business days of arrival. Risk passes to you on delivery, so inspect consignments when they land. Lead times are counted from artwork approval and are good-faith estimates, and we tell you promptly if a confirmed date is at risk.
Is there a charge to cancel a custom order?
Not before artwork approval, apart from any tooling already produced. Once production begins, cancellation is charged at the costs incurred, which for custom manufacturing is usually the full order value.
Can I send back packaging that was made correctly?
No. Packaging made to an approved specification cannot be resold, so it cannot be returned. If goods do not match the approved specification or arrive damaged, we replace or credit them.
Is your liability limited on an order?
Yes. Our liability for any order is capped at the value of that order, and we are not liable for indirect or consequential losses such as lost profit, lost sales or third-party costs. The terms are governed by United States law.