Delivery
Shipping, lead times and delivery
Online orders ship free to the United States, the United Kingdom, Canada and Australia. Here are production times, transit times and what we need to know about your delivery address.
Lead times
Most formats complete production in 3 to 5 business days after artwork approval. Hand-assembled rigid boxes and specialty finishes sit at the longer end. Transit is additional and depends on destination and consignment size.
For a first order, allow four to six weeks from inquiry to delivery. Specification, artwork and proofing account for most of that, not production.
Proofing accounts for more of that window than production does, as the six-stage order process shows.
How orders arrive
Folding cartons, corrugated, mailers, bags and sleeves ship flat and knocked down, which keeps freight cost low. Rigid boxes ship pre-assembled and take more freight volume. Labels ship on cores or in sheets. Cups nest in sleeves inside cartons.
Larger orders ship palletized. Tell us if your address cannot receive a pallet.
Rigid boxes are the exception because they ship assembled, which is explained across the rigid and gift box range.
Receiving requirements
Confirm dock access, forklift availability, pallet height limits and delivery windows before dispatch. A consignment that cannot be unloaded incurs redelivery charges.
Third-party fulfillment centers almost always have specific labeling, pallet height and booking rules. Send those to us with your order rather than after despatch.
Freight and returns
Orders placed online, in runs of 100 units at $30.00 per product, ship free to addresses in the United States, the United Kingdom, Canada and Australia. Production takes 3 to 5 business days after you approve the proof, and delivery takes 5 to 7 business days after dispatch. Prices are in US dollars; any import duties or taxes charged by the destination country are paid by the recipient.
Large or special quoted runs are different: their freight is quoted with the packaging and depends on weight, volume and destination. We can split a single production run across several delivery points.
Because every order is manufactured to your specification, custom packaging is not returnable once produced to an approved proof. If an order arrives damaged, has a manufacturing defect or does not match the approved proof, tell us within 5 business days of delivery with photos and we will reprint it free of charge or refund it.
Because nothing here is a stock item, checking a sample before the run matters more than it would with catalog packaging.
Delivery
Tell us where it has to land
Destination, dock access and any fulfillment-center rules change the freight quote more than the packaging does. Send them with your inquiry.
No obligation
Request a quote
Send us the product details and quantity. We reply with a specification and a custom quote, usually within one business day.
Answers
Questions about lead times and delivery
How long will my order take?
Production is 3 to 5 business days after artwork approval, plus transit. A first order typically takes four to six weeks end to end including specification and proofing.
Do you ship to all US states?
Yes, all fifty. Alaska and Hawaii take longer and cost more in freight, and we quote those routes individually.
Is shipping free?
Yes, on online orders to the United States, the United Kingdom, Canada and Australia. The price at checkout already includes delivery.
How is freight calculated on a quoted run?
On weight or volume, whichever is greater, plus destination. Flat-packed formats cost less to ship than pre-assembled ones.
Can you deliver to a fulfillment center?
Yes, and it is common. Send us the receiving requirements — most 3PLs have specific labeling, pallet height and booking rules.
Can delivery be split across addresses?
Yes. Tell us the split at quoting so freight is costed correctly rather than adjusted afterwards.
Can I stage delivery over time?
Yes. Production runs once at the volume price and stock is released in agreed instalments. Agree this at quoting since storage terms form part of it.
What if my order arrives damaged?
Contact us immediately with photographs of the damage and the packaging it arrived in. We will resolve it with the carrier and arrange replacement where appropriate.
Can I return custom packaging?
Custom packaging manufactured to an approved proof is not returnable, since it cannot be resold. Orders that arrive damaged, carry a manufacturing defect or do not match the approved proof are a different matter: report them within 5 business days of delivery and we reprint or refund them.
Do you offer expedited production?
Sometimes, depending on format and current capacity. Tell us the deadline at inquiry and we will say honestly whether it is achievable.
Will you tell me if the date is at risk?
Yes, as soon as we know. The date on your quote is the date we work to, and if something threatens it you hear from us first.
Next step
Tell us what you are packing
Send the product dimensions and the quantity you need. We come back with a specification, a lead time and a custom quote.